ECI MobileTech2026.8.1 - App Store

MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management.

MobileTech features include:

. Empower techs to manage their own calls and inventory
. Quickly view parts availability from all warehouses, including technician car stock
. Real-time GPS monitoring
. View technician activity through the dispatch console
. Perform tech-to-tech parts transfers
. Add file attachments to service calls
. Capture and store signatures
. Easily search calls by status, tech, customer, or equipment
. Individual and group tech-to-tech chat for faster service completion time

Version History - Technicians can now receive Purchase Orders
- Security updates
- Bug fixes 2026.8.1 Aug 13 -Technicians can now search for serviceable items in Equipment History
-If the Allow Call Type Edit permission is set, the call type options are now filtered when creating a new call.
-General bug fixes and stability enhancements 2026.7.1 Jul 16 - Technicians can now enter miscellaneous fees.
- Field Managers can now reassign service calls.
- Delivery Method, Date Needed & Notes are now options when placing a call on hold for parts.
- Service Managers can now chat directly with technicians through the newly enhanced Dispatch Portal!
- General bug fixes and performance improvements 2026.5.1 May 28 - Automatically send the PDF summary to designated email recipients.
- When the permission is enabled, technicians must collect a customer signature prior to completing a service call. 2026.3.1 Mar 26 - When the permission is enabled, technicians can edit the Problem Description.
- View and update remarks and meters prior to dispatch.
- Edit the quantity of parts previously added to a call. 2026.2.1 Feb 26 -We’re preparing to roll out a new authentication feature that will support Multi-Factor Authentication and Single Sign-On. While this feature is not yet available, the authentication page is being updated in preparation. Users should continue to log in using username and password for now. Stay tuned for updates!
-Warehouse Description has been added to the Search Warehouses results.
-Default item price will be displayed when searching warehouses for parts. Customer level pricing will still be reflected when adding a part to a call.
-Long press will now copy parts details on the Parts page and notes on the Notes page.
-Service Managers can edit dealer logos and details on the PDF Summary
-The Completed page has been expanded to display additional completed service calls.
-Bug fixes 2026.1.1 Jan 21 - Technicians can now provide additional feedback on AI Assist results.
- Bug fixes 2025.12.1 12/03/2025 - The correct price now appears when adding a part to a call. Previously, only the default price was shown.
- Bug fixes 2025.10.1 11/13/2025 - Technicians can now share feedback on the quality of AI Assist. 2025.9.2 10/01/2025 - Introducing AI Assist! Quickly obtain troubleshooting steps specifically related to your service call.
- Equipment number is now displayed on the Service Calls page when the detailed filter is set
- The filters on the Service Calls and Group Calls page will persist after logging out
- Bug fixes, security and performance improvements 2025.9.1 09/25/2025 - Performance and security improvements
- Bug fixes 2025.7.1 07/10/2025 - Added infinite scrolling on groups calls page.
- Performance Improvements
- Bug Fixes 2025.5.1 05/22/2025 - Customers with both Printanista & MobileTech can now view Printanista’s device information in the Service Call Details and Equipment History pages of MobileTech.
- Bug Fixes 2025.2.1 03/06/2025 - Search equipment history by customer location.
- Search service call history by customer location.
- Bug Fixes. 2025.1.1 02/06/2025 · Technicians who have permission may now exchange non-metered serialized equipment.
· Technicians can now add remarks when using the ‘Request Parts’ feature.
· Bug Fixes and Enhancements. 2024.11.1 11/21/2024 -Unsynced Complete actions will remain in the Unsynced Data queue if the app is prematurely closed. 2024.10.2 11/01/2024 · Enforce meter validation when a meter is entered that exceeds the threshold defined in e-automate.
· Display problem description and bill code on the Service Calls list when the display mode in Filter Service Calls is set to detailed.
· Bug Fixes. 2024.10.1 10/17/2024 - Made activity codes searchable.
- Added offline support for completing service calls as an Assistant.
- Bug fixes and enhancements. 2024.08.1 08/22/2024 - Backwards Compatibility - You can now use the app even if you aren't on the latest update!
- Improved GPS Performance
- Security Enhancements
- Other Miscellaneous Bug Fixes 2024.07.1 07/12/2024 GPS accuracy fix. 2024.04.1 05/03/2024 - Add support for Serviceable Items.
- Bug fixes and enhancements. 2024.04.0 04/26/2024 -Work Order Primary and Line Item Notes are included in the Allow Service Call Notes permission.
-3-month, 6-month, and 12-month meter reading averages are now displayed.
-The number of digits permitted in a meter reading is now validated.
-Last Meter Value, Last Meter Date, and Source are displayed on the meter reading entry window.
-The system now further distinguishes non-required meter readings from required meter readings.
-Modifications have been been made to how the system calculates the displayed Last Odometer.
-Bug fixes. 24.2.0 02/29/2024 - Allow Assist to Re-Dispatch to call after departed to call
- On Hold provide further validation
- Add travel mileage for custom activities
- Travel mileage for return travel
- Update last odometer when edit an activity
- Odometer Report
- License Account label
- Allow edit functionality to lunch/break activities
- Allow delete functionality to activities
- Bug fixes 24.1.0 01/25/2024 - Unschedule a call
- View and edit item notes when incompleting a call for a needed part
- Edit odometer on the Call Summary page
- Two characters are required when doing a search
- New pagination on equipment and customer searches
- Improvements to offline mode
- Bug fixes 23.11.0 11/07/2023 - Prompt to arrive when within 500 feet of a service call’s location (152.5 meters)
- Prompt to complete when leaving a service call’s location
- Bug fixes 23.9.0 09/13/2023